The applicants first go through a face-to-face interview with our HR and VA Managers. They re screened based on communication skills, attitude and capacityto learn. When they pass the initial interview, they are given a written exam to gauge their written communication and technical skills. The management team will then shortlist the applicants who pass this stage, make any background and reference checks as necessary and make job offers. Once on-board, the new VAs undergo a two-week training before being deployed to clients.
Frequently Asked Questions
2. Can I change my VA if I’m not happy with him/her?
Yes, we can help you change your VA if you are not happy with him or her. Just tell us why and we will help you resolve the issues with the VA or assign you to someone else.
3. How can a virtual assistant help me?
Our Virtual Assistant can do anything a normal in-house secretary or admin assistant does. Moreover, she is backed up by a full team of writers, creative professionals, web designers and developers. You can count on her to manage and stay on top of your projects, from managing your emails and calendar to developing and maintaining websites. By delegating tasks to your virtual assistant, you get more time to focus on the “bigger picture” of your business, e.g., business development and strategies, and more quality time for yourself and your family.
4. How can getting a virtualassistant save me money?
Hiring an actual personal assistant or project manager would require you to pay taxes, purchase office equipment and space, pay for vacation leaves, benefits, and bonuses. With a Pepper Virtual Assistant, you get to achieve work-life balance without having to pay for the exorbitant costs that come with hiring an extra employee. You only pay for actual work done. No money wasted, more work done.
5. How does it work?
Once you sign up for our services, we will contact you to find out what your needs are and how we can best help you. From our roster of Virtual Assistants, we’ll choose the one best-suited to work with you and introduce her to you. You can start sending your instructions at this stage, and your virtual assistant will get started on your work right away.
6. How do we communicate?
We communicate via phone, email, and instant messenger, and will go with whichever you prefer to use.
7. Why should I choose the VA solutions?
What makes it different from all the other Virtual Assistant services out there?
At the VA solutions, we carefully screen and choose our virtual assistant candidates to make sure our clients get the best service possible. Our virtual assistants undergo a comprehensive training program to equip them with the necessary tools and know-how in managing client accounts. Our professionalism also sets us apart from the others. With us, you’re assured your VA will not disappear on you and leave your work hanging. You won’t need to worry when your VA gets sick or goes on holiday. We’ll provide a back-up VA to take over while your VA is away to ensure your operations are not disrupted.
8. What if my VA goes on leave or becomes unavailable?
From the get-go, we will be assigning a back-up or buddy VA to take over when your main VA is away or on leave. We make sure your buddy VA is kept updated on all your current processes, thereby assuring your operations will not be disrupted should your main VA become unavailable.
9. Do you have a guarantee?
Yes, we’re proud to say that we provide a “satisfaction guaranteed” seal on all our services. This means that if you give us a project, we won’t stop until we’re sure you’re satisfied with our work, even if it means extending our hours free. The only thing we will need from you is to brief us clearly and tell us exactly what work you are expecting. In exchange, we’ll do our best to give you the results that you want.
10. Will I have to deal with several people if I need different skill sets?
For the most part, you will only need to work with your own virtual assistant or project manager (depending on your requirements) throughout the duration of your project.
One of our managers will be contacting you at the start to discuss your needs and choose the right virtual assistant for you and at the end of the project to get your feedback and evaluation of our services.
However, if you need several services, for example, you need an administrative assistant and web development services, then you will be working with two people – your virtual assistant and our digital project manager. Our people have different skill sets and we will assign them depending on your needs.
11. How do you keep my information secure?
Trust and integrity are vital in our industry and are the foundation of our business. We need to gain our client’s trust and confidence in order for our business to succeed. It takes months and years to earn it but only seconds to destroy it. Knowing this, we take our client’s confidentiality and privacy very, very seriously. The following outline our privacy security measures:
1. We keep our network secure. It is well-maintained and constantly monitored by our IT team to make sure that it is clean, running well, and free from attacks and hackers.
2.Our computers are regularly checked by our IT personnel to make sure they’re safe and free from viruses, trojans, worms, or spyware.
3. Our computers are backed up regularly to ensure no data is lost in the event of a computer crash.
4. We have a strict confidentiality clause in our service agreement. Our policy and part of our training is not to talk about client details outside of work. Most importantly, we will never share client information without his or her consent.
5. External ports in the workstations of our VAs are disabled, and they are not allowed to take any documents outside the office.